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Common questions
How do reminders work?
On each person's page, choose how often you'd like to be in touch (for example, every 2 weeks). Kept in Mind sends at most one notification a day, at the time you choose in Settings, listing who's due and any birthdays or anniversaries coming up.
I'm not getting reminders.
In the app, tap the gear icon and make sure Daily reminder is on. Then check your iPhone's Settings → Notifications → Kept in Mind and make sure notifications are allowed. Reminders only arrive on days when someone is due or a date is coming up.
What does Pro include?
The free version gives you reminders for up to 10 people, and everything else in the app. Pro is a one-time purchase that removes that limit. There's no subscription.
How do I get Pro back on a new iPhone?
Tap the gear icon, then Unlock Kept in Mind Pro, then Restore purchase. Make sure you're signed in to the same Apple Account you used to buy it.
How do I move my people to a new iPhone?
Your data lives on your iPhone and is included in your iPhone backups. When you set up a new iPhone from an iCloud backup, a computer backup, or Quick Start, Kept in Mind comes across with everything in it.
Why wasn't a call added to someone's history?
Calls are logged automatically when you start them from that person's page in Kept in Mind and the call connects. Calls you make from the Phone app, calls that weren't answered, and calls you receive aren't logged. You can always add one yourself with Log.
How do I get a refund?
Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.
How do I delete my data?
You can delete any person from the People tab by swiping left on them. Deleting the app removes all of its data from your iPhone. We don't store any of your data anywhere else.